I'm the proprietor and manager of a trucking repair firm located in the mid-west. My enterprise offers tractor-trailer mend companies both of those in-household and about the road for proprietor/operators who are in transit. I say “in transit” due to the fact a substantial percentage of our small business originates from vehicles which have damaged down over the road. We journey above 200 miles in all Instructions to acquire them up and functioning as rapidly as we can.
Moreover, we 마블릭 provide diagnostic companies and preventive servicing for example oil alterations, plug and wire alterations and tune-ups. Located amongst two fairly huge towns, we see lots of small business are available in as drivers usually choose to stay clear of needing to stop in the vicinity of important metropolitan parts as it can frequently indicate quite a few hours of down time. Therefore, we get a lot of phone calls coming in at certain instances in the working day, although at other times our phones might not ring for an hour or even more. I not long ago had a trunk study performed on our cellular phone strains, to determine if we ended up lacking phone calls during our active situations. I planned to know if incorporating extra cellphone lines could possibly strengthen small business. I had been shocked at the outcome.
We have been lacking lots of incoming calls, much more than I had imagined. While using the telephones ringing off the hook, I actually had no clue just how Many individuals were being not able to get as a result of. Immediately after I acquired the trunk research final results, I included 4 far more strains and hired far more customer care Associates. Within a month of undertaking this, I'd to add two further bays to our constructing to accommodate the increase in vans coming in. To put it briefly, my enterprise has developed by thirty p.c from having the trunk examine executed. The alternative might have possible been a decrease in business enterprise as drivers may need chose to end looking to routine with us due to never being able to get by means of. It just reminds me that That which you don’t know can damage you, or certainly your company.