I am the operator and 마블릭 manager of the trucking mend firm situated in the mid-west. My business delivers tractor-trailer maintenance solutions equally in-property and within the road for owner/operators who will be in transit. I say “in transit” because a large portion of our small business arises from vans that have broken down around the highway. We vacation over 200 miles in all directions to receive them up and managing as fast as we will.
Furthermore, we offer diagnostic services and preventive servicing which include oil adjustments, plug and wire variations and tune-ups. Located between two reasonably massive metropolitan areas, we see lots of business are available as drivers typically choose to stay away from needing to prevent near main metropolitan spots as it may normally necessarily mean quite a few several hours of down time. Therefore, we get a great deal of phone calls coming in at specified situations of your working day, though at other instances our phones won't ring for one hour or more. I not long ago had a trunk examine done on our mobile phone strains, to determine if we have been lacking phone calls during our occupied periods. I desired to know if introducing more telephone lines may possibly make improvements to enterprise. I was stunned at the final results.
We were being missing a lot of incoming phone calls, a lot more than I had imagined. Together with the telephones ringing from the hook, I actually had no idea just how Many individuals ended up unable to get through. Immediately after I received the trunk research effects, I included four more traces and employed extra customer service representatives. Inside a thirty day period of executing this, I'd to incorporate two more bays to our making to accommodate the rise in vehicles coming in. In short, my enterprise has grown by thirty p.c from having the trunk analyze executed. The choice might have probable been a lower in business as drivers may have decided to prevent endeavoring to routine with us because of never having the ability to get as a result of. It just jogs my memory that Whatever you don’t know can damage you, or absolutely your small business.
